Terms, Conditions & Customer Expectations

Cornerstone Tint & Paint Protection
Last Updated: August 5, 2026

These Terms, Conditions & Customer Expectations have been reorganized and edited from your existing document for clearer website presentation.  

Important: This is a cleaned-up version of your existing policies, not a legal opinion. Because it includes provisions involving deposits, refunds, warranties, vehicle damage, recording, and limitations of liability, it should be reviewed by a Kansas business attorney before publication.

Terms, Conditions & Customer Expectations

By requesting an estimate, scheduling an appointment, paying a deposit, delivering a vehicle to Cornerstone Tint & Paint Protection, or authorizing us to begin work, you acknowledge that you have read, understood, and agreed to the following Terms, Conditions & Customer Expectations.

For purposes of these Terms, “Cornerstone,” “we,” “us,” and “our” refer to Cornerstone Tint & Paint Protection. “Customer,” “you,” and “your” refer to the vehicle owner or person authorizing the work.

1. Deposits and Payment

A non-refundable deposit may be required to reserve an appointment.

Deposits reserve shop time and compensate for labor capacity specifically scheduled for your vehicle. Once paid, deposits are:

• Non-refundable.
• Non-transferable to another customer or individual.
• Non-transferable to a different appointment or service unless Cornerstone agrees otherwise in writing.

Requests for exceptions, including those involving personal, medical, scheduling, or family circumstances, may be declined so that this policy can be applied consistently.

Your deposit will be credited toward the total cost of the scheduled service and is not an additional charge.

Unless otherwise agreed to in writing, full payment is due when the work is completed and before the vehicle is released.

2. Cancellations and Rescheduling

At least 48 hours’ notice is required to cancel or reschedule an appointment.

Cancellations, missed appointments, or rescheduling requests made with less than 48 hours’ notice may result in forfeiture of the deposit.

Repeated cancellations or rescheduling may result in Cornerstone declining to schedule future services.

3. Vehicle Drop-Off and Authorization

Vehicles must be delivered at the scheduled appointment time. Late arrival may reduce the time available to complete the service and may result in rescheduling and forfeiture of the deposit.

Please remove cash, valuables, personal property, child safety seats, and unnecessary items before dropping off the vehicle. Cornerstone is not responsible for lost, missing, stolen, or damaged personal property left inside the vehicle.

By leaving your vehicle with us, you authorize Cornerstone employees and representatives to:

• Enter and operate the vehicle.
• Move the vehicle within or around our facility.
• Roll windows up or down.
• Open doors, the trunk, the hood, or other vehicle compartments.
• Operate vehicle controls as reasonably necessary to perform the authorized services.

Vehicle-based audio or video recording of our employees, customers, facility, installation procedures, or proprietary processes—including recording through systems such as Tesla Sentry Mode—is prohibited without Cornerstone’s prior written consent.

4. General Installation Expectations

Cornerstone takes substantial care in preparing vehicles and completing installations. However, window film, paint protection film, and ceramic coating services are performed by hand and are affected by the vehicle, installation environment, product characteristics, temperature, humidity, static electricity, curing conditions, and other factors.

Minor variations or imperfections that fall within normal industry expectations do not constitute defective workmanship.

Customers should evaluate completed installations from a normal viewing distance and under ordinary lighting conditions rather than inspecting the installation from only a few inches away with specialized lighting.

5. Automotive Window Tint Expectations

Although Cornerstone has extensive experience installing automotive window film, no window film installation can be guaranteed to be completely free of every particle or minor visual imperfection.

The following conditions may be normal:

Minor particles and imperfections

Static electricity and airborne particles can cause small specks of dust or debris to become trapped beneath the film.

This may be more noticeable on windshields because of their large surface area and difficult installation location.

Curing haze and moisture

Immediately after installation, window film may appear:

• Hazy.
• Cloudy.
• Streaked.
• Distorted.
• Blistered.
• Filled with small moisture pockets or bubbles.

These conditions are generally caused by moisture remaining between the glass and the film. Do not press, poke, prod, or attempt to squeegee these areas.

Depending on weather, temperature, humidity, film type, and glass type, window film may require two to four weeks—or occasionally longer—to cure fully.

Water on the exterior

Water streaks may remain on the exterior of the vehicle after installation. Our technicians may intentionally avoid wiping painted surfaces because wiping a dusty or contaminated vehicle can scratch or swirl the paint.

Dot matrix and frit areas

Many automotive windows contain a raised ceramic border commonly referred to as a dot matrix or frit.

Window film can adhere to the raised ceramic dots but may not fully conform into every recessed space between them. This can create a silver, white, or uneven appearance around the edge of the glass.

This is a characteristic of the glass and is not considered defective installation.

Pre-existing glass conditions

Scratches, chips, stains, defects, contamination, or other pre-existing conditions in the glass may become more noticeable after tint is installed because the darker film creates additional contrast.

Window operation and cleaning

Do not roll down newly tinted windows until the time specified by Cornerstone.

Do not clean the inside of the glass during the initial curing period.

After curing:

• Use a clean, soft microfiber towel.
• Use a cleaner specifically labeled ammonia-free.
• Do not use abrasive materials, razor blades, scraping tools, or harsh chemicals.

Ammonia-based cleaners may damage window film over time.

6. Paint Protection Film Expectations

Paint protection film, also known as PPF, is designed primarily to help protect painted surfaces from road debris, scratches, staining, and other environmental exposure. It is not guaranteed to improve the underlying appearance of the paint.

The following conditions may be normal:

Minor particles

Because of airborne contamination and static electricity, small particles or specks may occasionally be visible beneath the film when viewed at close range.

Film texture

PPF naturally has more texture than painted or clear-coated surfaces. Stretching and manipulating the film around complex curves may produce slight variations in texture, clarity, stretch marks, adhesive appearance, or reflection.

These characteristics may become more noticeable under certain lighting conditions or viewing angles.

Existing paint condition

Paint protection film may make pre-existing scratches, chips, sanding marks, touch-up paint, stains, bodywork, paint defects, or other surface conditions more visible.

PPF is intended for application over factory paint unless Cornerstone specifically agrees otherwise.

You must notify Cornerstone before installation if any portion of the vehicle has been:

• Repainted.
• Repaired.
• Touched up.
• Refinished.
• Wrapped.
• Ceramic coated.
• Subjected to bodywork.

Cornerstone cannot verify the quality, preparation, adhesion, or durability of non-factory paint.

Washing and maintenance

Automatic car washes are not recommended.

When using a pressure washer:

• Maintain a minimum distance of approximately 36 inches from film edges.
• Do not direct concentrated pressure toward an edge, seam, corner, or lifted area.
• Do not use excessive pressure on coated or filmed surfaces.

Improper washing can lift, tear, stain, weaken, or otherwise damage the film.

7. Ceramic Coating Expectations

Ceramic coatings require appropriate curing and maintenance.

Initial curing

Unless instructed otherwise, avoid:

• Washing the vehicle for at least 24 to 48 hours.
• Exposing the vehicle to unnecessary rain, standing water, sprinklers, chemicals, detergents, or environmental contamination during the initial curing period.

Curing time may vary depending on the coating, temperature, humidity, and environmental conditions.

Slight haze, streaking, or visual variation may temporarily appear while the coating is bonding and curing.

Maintenance

Long-term performance depends on appropriate care.

Use gentle washing methods and suitable pH-neutral automotive cleaning products. Automatic car washes, abrasive chemicals, improper washing, and inadequate maintenance may reduce the coating’s performance or lifespan.

Ceramic coatings do not make a vehicle scratch-proof, chip-proof, stain-proof, maintenance-free, or immune from environmental damage.

8. Manufacturer Warranties

Certain products installed by Cornerstone may include warranties provided by their respective manufacturers.

Manufacturer warranties are separate from Cornerstone’s workmanship obligations and are governed exclusively by the manufacturer’s current terms, conditions, exclusions, documentation requirements, registration requirements, and claim procedures.

Customers may be required to provide:

• The original invoice.
• Proof of purchase.
• Warranty documentation.
• Product information.
• Vehicle information.
• Evidence of proper maintenance.
• Access to the vehicle for inspection.

Warranty coverage may be denied when a product has been improperly maintained, misused, altered, damaged, installed or used in violation of applicable laws, or subjected to excluded environmental or accidental damage.

9. Autobahn Limited Lifetime Warranty

Qualifying Autobahn products installed by an authorized Autobahn dealer may include a limited lifetime manufacturer warranty against covered defects such as:

• Discoloration.
• Cracking.
• Crazing.
• Blistering.
• Bubbling.
• Peeling.
• Demetalizing.
• Delamination.

Warranty service is subject to Autobahn’s current warranty terms and approval.

The vehicle owner is responsible for transporting the vehicle to an authorized Autobahn dealer at the owner’s expense.

The customer may be required to present the warranty card and proof of purchase identifying the installed product and installation date.

Autobahn products must be installed and used in compliance with applicable state, provincial, and federal laws. Illegally installed window film is not covered.

The vehicle owner is responsible for ensuring continued legal compliance if the vehicle is moved, registered, or operated in another jurisdiction.

10. Transferable Warranty Option

Certain Autobahn products may include a transferable warranty option for a subsequent vehicle owner.

Transferability, fees, available coverage, replacement value, documentation requirements, and claim approval are controlled by Autobahn’s current warranty terms.

A transfer fee may apply. Replacement film will generally be limited to the same product type or value classification as the originally installed product and must comply with applicable law.

11. Autobahn Window Film No-Fault Coverage

Qualifying original purchasers may be eligible for Autobahn’s one-time accidental no-fault window film benefit.

Subject to Autobahn’s current terms, this benefit may provide up to $75 in retail value toward replacement of one accidentally damaged window.

Any cost exceeding the available manufacturer benefit is the vehicle owner’s responsibility.

12. Autobahn Paint Protection Film No-Fault Coverage

Qualifying original purchasers may be eligible for Autobahn’s one-time accidental no-fault PPF benefit.

Subject to Autobahn’s current terms, this benefit may provide up to $250 in retail value toward replacement of paint protection film on one accidentally damaged panel.

Any cost exceeding the available manufacturer benefit is the vehicle owner’s responsibility.

13. Refund Policy

Because our services involve custom labor and materials that cannot be returned to inventory after installation, all sales are final once installation has begun.

Cornerstone does not provide refunds merely because:

• A customer changes their mind.
• A customer is dissatisfied with a product choice that was properly installed.
• The customer must return to the shop for an installation-related inspection or correction.
• A minor condition appears during the curing process.
• The completed installation contains conditions considered normal for the product or installation type.

Occasionally, an installation may appear satisfactory when the vehicle leaves the shop and a minor issue may become visible during curing.

When an installation-related issue exceeds the expectations and tolerances described in these Terms, Cornerstone will inspect the installation and, when appropriate, correct the affected area at no additional installation charge.

The need to return for inspection or correction does not entitle the customer to a refund, discount, reimbursement, compensation for inconvenience, lost time, lost income, transportation expenses, rental vehicle expenses, or travel expenses.

14. Corrections and Reinstallation

Cornerstone must be given a reasonable opportunity to inspect and correct any claimed workmanship issue before the customer seeks repair, removal, replacement, reimbursement, or other service from another business.

Do not remove, alter, cut, repair, lift, press, heat, polish, coat, or otherwise modify the affected product before Cornerstone has inspected it.

Unauthorized alteration or repair may prevent Cornerstone or the manufacturer from determining the cause of the condition and may void applicable warranty coverage.

15. Batteries, Electronics, and Vehicle Systems

Automotive film installation may require vehicle doors to remain open and the ignition or accessory systems to remain on so that windows, locks, lighting, electronic controls, or other systems can be operated.

Older, weakened, damaged, or partially discharged batteries may lose power during service.

Cornerstone is not responsible for replacing a battery that fails or becomes discharged because of its pre-existing age, weakness, condition, or remaining lifespan.

In uncommon situations, battery disconnection, power loss, or electronic interruption may cause vehicle systems to require resetting, programming, initialization, or recalibration. This may include driver-assistance or safety systems.

Unless caused by Cornerstone’s negligence, the customer is responsible for dealership, diagnostic, reset, programming, or recalibration expenses.

Cornerstone is not responsible for unrelated or pre-existing mechanical, electrical, computer, sensor, battery, software, or vehicle-system malfunctions.

16. Photography and Marketing

Cornerstone may photograph or record vehicles at its facility for documentation, education, advertising, social media, website content, portfolio use, and other business marketing purposes.

We will make reasonable efforts not to display personal information, license plates, faces, or identifying information unnecessarily.

Customers who do not authorize marketing photography or video must notify Cornerstone in writing before work begins.

17. Pre-Existing Damage and Vehicle Condition

Cornerstone is not responsible for pre-existing damage, defects, deterioration, loose components, improper previous repairs, or hidden conditions.

Examples include:

• Scratched, chipped, cracked, stained, or defective glass.
• Loose trim, moldings, seals, emblems, or panels.
• Failing adhesives.
• Brittle plastic or rubber components.
• Damaged defroster lines.
• Paint chips or clear-coat failure.
• Repainted or improperly prepared panels.
• Previously installed film or adhesive.
• Corrosion, oxidation, or contamination.
• Mechanical or electrical defects.

The customer authorizes Cornerstone to document the vehicle’s condition before, during, and after service.

18. Film Removal Disclaimer

Removal of window film, paint protection film, vinyl, adhesive, coatings, or similar products is performed at the customer’s request and involves inherent risks.

Removal may reveal or contribute to damage involving:

• Paint.
• Clear coat.
• Refinished or repainted surfaces.
• Touch-up paint.
• Glass.
• Defroster lines.
• Antennas.
• Sensors.
• Trim.
• Emblems.
• Existing film or adhesive.
• Previously damaged or deteriorated surfaces.

Cornerstone is not responsible for damage caused by weak, defective, deteriorated, improperly repaired, repainted, refinished, or non-factory surfaces unless the damage resulted from Cornerstone’s negligence.

19. Color, Shade, and Batch Variations

Window film, paint protection film, vinyl, and related materials are manufactured in batches.

Minor differences in color, shade, tone, gloss, texture, clarity, or finish may occur between batches.

When repairing or replacing a single window, panel, or section, newly installed material may not perfectly match older material that has experienced aging, weathering, ultraviolet exposure, contamination, staining, or environmental wear.

Reasonable batch and age-related variations are not considered product or workmanship defects.

20. Environmental Conditions and Curing

Curing time may vary according to:

• Product type.
• Temperature.
• Humidity.
• Sun exposure.
• Seasonal conditions.
• Vehicle storage.
• Glass composition.
• Paint condition.
• Environmental contamination.

Extended haze, moisture pockets, streaks, texture, adhesive appearance, or other temporary curing characteristics may occur under certain conditions and do not necessarily indicate defective installation.

21. Customer Maintenance Responsibilities

The customer is responsible for following all written and verbal aftercare instructions.

Long-term appearance and durability depend on proper maintenance.

Damage caused by improper care may not be covered by Cornerstone or a manufacturer warranty. Examples include damage caused by:

• Automatic car washes.
• High-pressure washing too close to film edges.
• Abrasive brushes or towels.
• Harsh chemicals.
• Ammonia-based glass cleaners.
• Scraping tools or razor blades.
• Improper polishing or machine buffing.
• Failure to remove environmental contamination.
• Unauthorized repairs or modifications.
• Neglect or misuse.

Cornerstone technicians may evaluate the damage pattern and surrounding condition when determining whether a product failure resulted from installation, manufacturing, maintenance, impact, or misuse.

22. Environmental and Accidental Damage

Unless specifically covered by an applicable manufacturer warranty, Cornerstone is not responsible for damage caused by circumstances occurring after the vehicle leaves our possession, including:

• Rock or road debris impacts.
• Collisions.
• Scratches.
• Vandalism.
• Weather.
• Hail.
• Tree sap.
• Bird droppings.
• Insects.
• Hard-water spotting.
• Chemical exposure.
• Improper washing.
• Automatic car washes.
• Pressure washing.
• Road salt.
• Industrial fallout.
• Fire.
• Flooding.
• Other environmental or accidental events.

Paint protection film reduces certain risks but cannot prevent every type of impact or damage. An object may penetrate the film and damage the paint or underlying vehicle surface.

23. Post-Installation Inspection and Inconvenience

Cornerstone inspects completed work before releasing the vehicle.

Because film and coating products continue to cure after installation, a minor issue may occasionally become visible after the vehicle leaves our facility.

When an installation-related issue requiring correction is identified, Cornerstone will correct the issue at no additional installation charge, subject to these Terms and any applicable warranty requirements.

The customer acknowledges that returning the vehicle for inspection or correction does not create a right to refunds, discounts, travel reimbursement, rental vehicle reimbursement, lost-income compensation, or payment for time or inconvenience.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Cornerstone will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost income, lost profits, loss of vehicle use, travel expenses, transportation expenses, rental vehicle expenses, or loss of business opportunity.

To the fullest extent permitted by applicable law, Cornerstone’s total liability arising from a service will not exceed the amount paid to Cornerstone for the specific service giving rise to the claim.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.

25. Manufacturer Terms Control

Manufacturer warranties, no-fault benefits, transferable warranty programs, available credits, covered defects, exclusions, and fees may be modified by the manufacturer.

When these Terms conflict with the manufacturer’s current written warranty, the manufacturer’s warranty terms will control regarding manufacturer-provided coverage.

Cornerstone does not independently guarantee that a manufacturer will approve any claim.

26. Electronic Acceptance

By checking an acknowledgment box, providing an electronic signature, paying a deposit, approving an estimate, authorizing work, or delivering your vehicle for service, you confirm that:

• You have read these Terms.
• You understand the normal installation expectations.
• You agree to the deposit, cancellation, refund, maintenance, warranty, and liability provisions.
• You are authorized to approve work on the vehicle.
• You have disclosed relevant repainting, repairs, damage, coatings, modifications, and non-factory surfaces.

Electronic acceptance will have the same effect as a handwritten signature.

27. Changes to These Terms

Cornerstone may revise these Terms periodically.

The version in effect when the customer schedules the service or approves the estimate will apply to that transaction unless the parties agree otherwise in writing.

28. Contact Information

Questions regarding these Terms should be directed to:

Cornerstone Tint & Paint Protection
Overland Park, Kansas
Website: www.cornerstonetint.com